We at Axiom Software understand that our customers’ businesses
depend on our systems’ performance and reliability. In that critical moment
when something doesn’t go as expected, regardless of the reason, you need help
— fast.
If you encounter a problem or have a question that can’t be answered using the system’s context-sensitive help function, you can contact an Axiom support specialist by phone or email, or you can submit a support request by logging in at our web site. In any case, a support specialist will get back to you within hours.
The Axiom team of support specialists is dedicated to providing the best support the software industry has to offer. Most of the time, we can solve your problem or answer your question immediately, and when we can’t, we can remotely connect to diagnose and resolve your issue.
To manage our support process, we have developed a proprietary call-logging system to log, track, and manage support requests. Our call log is integrated into our software development process, so, if a support request results in a software development task, information is immediately available and actionable by our software development team. This also helps ensure that each new version and enhancement of ePDS and FDS is even better and smarter than the last!
If you are an existing Axiom customer in need of support, contact us.
